Billing FAQ

When is my bill due?
The 10th of each month.
What forms of payment are accepted?
We have several options: Cash, Debit, Credit Card (Visa & Mastercard), Online Banking and Telephone Banking. Please print and fill out this form to sign up for pre-authorized payments.
Which financial institutions accept payment of Internet Kent invoices?
All major banks and some credit unions, such as the following:

When will I receive my invoice?
At the beginning of each month.
What if my payment is late?
A late fee of 10% of the amount owing will be charged for bills not paid by the end of the month.
When will I receive my receipt?
You will receive your receipt in your email, shortly after we receive your payment.
Where is Internet Kent located?
We are located across the street from Rexall Pharma Plus Drugmart.
What is your mailing address?
435 James St.
Wallaceburg, ON
N8A 2N8

Dial-Up Specific

What if I go over my 15 hour package time?
You will be charged $1.50/hour.
What if I go over my 60 hour package time?
You will be charged $0.50/hour.
Do unused hours rollover to the next month?
No.
I am going on vacation, may I pause my account until I return?
Absolutely, just give us a call and we will turn off your account until you return.

Highspeed DSL Specific

I'm moving, will that affect my DSL service?
Contact Internet Kent to request change of service to your new address (and to see if DSL is available in your new area). We recommend that you initiate your request 1 - 2 weeks prior to your move. Keep in mind that your DSL order will be processed after your phone line has been activated. To expedite the process, it's a good idea to request to move your DSL service at the same time you request to move your phone service.

Remember to take your DSL modem and filters with you. You'll need filters for all phone lines in your new home that will be in use (including faxes, etc.).

Once you arrive in your new home, you can begin using your Internet Kent DSL service on your Activation Date.
I am going on vacation, may I pause my account until I return?
We require 30 days notice if you will be away longer than one month. If you will be away less than one month we recommend leaving the DSL activated on your phone line due to reactivation charges.
How do I cancel my account?
We require 30 days notice if you wish to discontinue your Internet Kent DSL access. Your rental DSL modem must be returned to Internet Kent undamaged and in working order. Failure to return the equipment, or if the equipment is damaged, will result in a $200 charge.

If you have any other questions not answered by this FAQ, please e-mail accounting@kent.net or call 627-7114.

Thank You.

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